iTms was designed specifically to realise huge efficiency improvements on industries with complex procedures! The application is fully integrated, in that it provides the ability to manage the process from reporting a repair to final invoicing in an entirely transparent and audit able single piece flow. The system is web based and therefore provides economically sustainable entry costs. The key drivers in development of this application were to provide a fully integrated and user friendly system which is fundamentally at its core, the ability to visibly manage and accurately record the actual delivery costs. Effective management in simplistic terms might be considered as a combination of excellent service provision and cost control. Contributory factors in for for filling the operational objectives include, accurate repair diagnosis, effective dispatching, routing, maximizing productivity, transparency of cost and the ability to evidence performance.
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