iTms
was designed specifically to realise huge efficiency improvements
on industries with complex procedures!
The application is fully integrated,
in that it provides the ability to manage the process from reporting a repair
to final invoicing in an entirely transparent and audit able single piece flow.
The system is web based and therefore provides
economically sustainable
entry costs.
The key drivers in development of this application were to provide
a fully integrated and user friendly system which is fundamentally at its core,
the ability to visibly manage and accurately record the actual delivery costs.
Effective management in simplistic terms might be considered
as a combination of excellent service provision and cost control.
Contributory factors in for for filling the operational objectives include,
accurate repair diagnosis, effective dispatching, routing, maximizing
productivity, transparency of cost
and the ability to evidence performance.
